CTS’ Worldwide Service & Support

May 3, 2017 | By CTS Admin
Worldwide Service & Support: Cincinnati Test Systems (CTS) offers more than just the industry’s best production test systems—we also provide world-class customer service and support. With over 35 years of experience, and over 30,000 test instruments in action around the globe, we have the expertise to repair and restore your system to peak performance. From our 24/7 call-in service center to onsite equipment repair, we offer a broad range of service to meet your needs.

Worldwide Service & Support from CTSPreventative Maintenance Programs

To keep your operation up and running and help you avoid costly breakdowns, we offer preventative maintenance service for all CTS test equipment, as well as for other manufacturers’ equipment. Our preventative maintenance programs allow you to schedule service at the time that works best for your production schedule.

24/7 Call-In Center

We know how important customer service is, and to that end, our call-in customer service line is available 24 hours a day, seven days a week. A knowledgeable, factory-trained technician will answer your call, provide insights into what the problem with your CTS device may be, and offer solutions for how to fix it. All our call center technicians have access to the CTS Sales Order Database, which allows them to quickly familiarize themselves with your system, its design, and its service history. CTS technicians can help you resolve problems, order parts, or schedule onsite service. Our 24/7 customer service line can be reached at 888-412-8033.

Leak Standard Recertification

CTS offers factory Leak Standard Recertification for all commercially-manufactured air and helium leak standards. When calibrating a leak test to a Leak Standard, the Leak Standard must be certified to provide the flow rate or helium concentration rate at one or more specific test pressures. We will check your leak standard and recalibrate it to its “as manufactured” leak rate specification at our CTS factory. Our calibration lab is A2LA accredited (certificate number 1667.01) and ISO 17025 certified to ensure that the strictest controlled calibration procedures are followed in the manufacturing process, using instruments that are NIST-traceable.

Factory & Onsite CTS Customer Training

Training your operators and maintenance team to operate and maintain your leak test equipment can be key to your ongoing success. CTS can provide complete onsite training and customer support at your facility. Onsite training programs can be customized to the needs of your leak test system before or after your equipment goes online.

Sentinel Instrument Recalibration

For many who use CTS technology, annual instrument recalibration is mandatory to keep their quality standards up-to-date and to ensure that completed parts meet specifications. To help you maintain the accuracy of your CTS Sentinel leak test device, we offer both factory and onsite instrument recalibration services. Click here for more information.

Additional Worldwide Service & Support

In addition to these services, CTS also offers:
  • Installation start-up assistance
  • On-site equipment repair
  • New and replacement industrial seals
  • Spare parts
  • and more
Contact Cincinnati Test Systems for more information or to schedule service for your leak test equipment.