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RMA form

Cincinnati Test Systems
Corporate Headquarters
10100 Progress Way
Harrison, OH 45030

10100 Progress Way, Harrison, OH 45030~Phone 513-202-5108~Fax 513-842-8742~Email service@cincinnati-test.com Please fax or email your PO for $1600 and you will receive an RMA # with shipping instructions

Required Fields *
Contact Information
Company Name
CTS Customer Acct #
Company Bill To Address/City/State/Zip *
Company Ship To Address/City/State/Zip *
Contact Name for Repair Questions *
Phone#
Contact Email Address *

Hard copy of Purchase Order required upon completion.

PO# *
Credit Card Information

For security purposes, you will be contacted directly for your credit card information.

Credit Card:
Shipping
Return Shipping Method:
Shipping Collect# or Description of Other:
Type of Instrument
Choose Instrument Type:
SO# or Job#:
Instrument Serial#:
Specific description of problem you are having:
CTS Service Expediting Options

**Orifice/flow sensor recertification not offered with 1 day expediting option.

Expediting Options: *

Terms: There is a $250.00 diagnostics/evaluation fee per instrument evaluated; this will only apply if you choose not to have the instrument repaired. Standard repair time is approximately 5 business days. Expedite options available at CTS's discretion. All repairs returned to CTS are at the customer's expense. All warranty repairs are given priority and are returned to the customer via standard shipping rates at CTS's expense. Contact CTS for other return shipping options.

CTS recommends all leak standards/flow sensors to be recertified if over one (1) year old ($275.00)
As a result of this repair, would you prefer to have the faulty/removed part(s), returned to you, at your expense?

REPAIRS AND PARTS CARRY A 60 DAY WARRANTY

CTS requires a $1600 PO with completed form.
Customer Name:
Date

Return Authorization Policy

Cincinnati Test Systems, Inc. has developed the following Return Authorization System. If you would like to return an item to CTS, you will first need a return authorization number (RMA#). Any items received without an RMA # can be refused in shipping and shipped back to your plant at your cost. We feel this system will help us to better serve you.

  1. You will receive an email with your shipping instructions and RMA#.
  2. Place items in a shipping box, including a copy of your RMA form, and write the RMA# on the outside of the box.
  3. CTS will email you a Service Report as soon as the item(s) are repaired.