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Technical Assistance

Service Line

513-202-5108

Week-Day Service
8AM – 5PM EST

513-202-5174

Week-Day Evenings, Weekends, Holidays, and After-Hour Emergencies
5PM – 8AM EST

24 Hour 7 Days per Week Response
Fully Trained Service Technicians

Technical Assistance Information:

Service is an important function at Cincinnati Test Systems (CTS). We believe living up to our mission statement, "The World Leader in the design and manufacture of Production Test Systems", requires a market leadership position that includes SERVICE. Our service offices are staffed to field all calls 24-hours a day service answered by a technician. Newly expanding to the Asia market along with worldwide authorized service centers.

Highly qualified problem solving specialists based around the world provide unmatched service on our standard and custom products. Each service engineer is fully equipped to start trouble shooting as needed.

Our service engineers are also equipped with instrument or system repair cases containing the most common replacement parts for quick repair of Sentinel or various mass spectrometer instruments.

In many instances issues can be quickly and effectively resolved with a phone call. Basic questions can be answered or guidance given on how to approach a problem. With our available documentation and resources we attempt to determine what problems or difficulties exist and suggest corrective actions for the customers' maintenance or engineering personnel. If in-plant service is required, a service engineer will be contacted who can visit your facility, if not immediately, within 24 hours of the next business day.

In-Plant Service:

In-plant service visits can be requested to troubleshoot operation problems, perform maintenance, and/or conduct training per your individual requirements.

Start-Up Service:

Start-up service is quoted as an option with most test systems.

Emergency Service:

Every effort is made to provide emergency service the next working day or better if your system goes down.

For after-hours emergency phone support, call 513-202-5174

In-House Repair Service:

Our in-house service saves our customers travel time and expenses whenever it is possible to take equipment out of service and send to us. After evaluation of the problem(s), we can recommend corrective solutions. Per your authorization, repairs can be made and equipment shipped back to you in minimal time.

Contact Us to start working with our team of engineers to help you develop a solution specifically suited to your needs.

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