Online RMA Forms

Return Merchandise Authorization - Instrument Repairs

Please Note: ( * ) indicates a REQUIRED field.

There is a $210.00 diagnostics/evaluation fee per instrument being evaluated.

Company/Customer Information Company/Customer Name:* Bill To Address:* Ship To Address:* Contact Name For Repair:* Phone:* Fax:* E-Mail Address:*

Note: Cincinnati Test Systems, Inc. does not sell or distribute email addresses to any outside sources

Shipping Information Return Shipping Method:* If shipping collect, list collect #, or if other, please explain Type of Instrument:*

Required Ship Code# or Job#*

The Ship code is located on the inside panel of your instrument. i.e. 19602-4562, or if you have an M-24, your ship code is the SO#, located in the same location.

Description of Problem*

(cannot include; does not work, defective, or broken) In this description, please explain what part you need and any serial numbers. Thank you

On repairs there is a $125.00 expedite fee for 3-business day repair time. Standard repair time is 5-business days. If you need to have your instrument shipped back to you within 24 hours of receipt of your instrument in our plant, there is a $210.00 expedite fee.

Delivery Type:*

Payment Information: Payment Type:* Purchase Order# or Credit Card#:*

If giving a credit card please give the following information *

Cardholder Name: Expiration Date: (mm/yyyy) / Card Type:

Customer Digital Signature Agreement of Terms: * I Agree To Terms

By agreeing to terms, you are "digitally signing" this form and authorizing Cincinnati Test Systems to proceed with your Return Merchandis Authorization request.

If you are using a purchase order, your order will not ship out to you until we have received an updated PO with a bill to, ship to, ship via, N30 terms, and the correct amount on it, faxed to us. We cannot accept requisitions, verbal PO#s, or print screens.

Return Authorization Policy

Cincinnati Test Systems, Inc. has developed a Return Authorization System. We have found the system has helped us be more accurate and has also decreased our turn around time. We are now making this our return authorization policy. If you would like to return any item to Cincinnati Test Systems you will first need a return authorization number (RMA#). Any items received without an RMA# can be refused in shipping and shipped back to your plant at your cost. We feel this system will help us to better serve you. Please see instructions below for obtaining an RMA#. Thank You

Call the CTS Service Department at 513-202-5108 and request an RMA form or go to www.cincinnati-test.com and download an RMA form.
Fax your RMA form to the Cincinnati Test Systems Service Department at 513-842-8742, or email it to service@cincinnati-test.com.
You will receive a return fax or an email with your shipping instructions and RMA# to ship the items back on.
Place items in proper shipping box and include a copy of your RMA form inside the box.
Write your RMA# on the outside of your shipping box. So that your item is not lost.
Cincinnati Test Systems will fax or email you a quote of your repair as soon as the items are received and checked out.
A PO will need to be faxed into the service department, or emailed to the service department, with a bill to address, ship to address, N30 terms stated on it, a method of shipping the item back to you, and the correct quoted amount printed on the PO.
Leak bottles can only be shipped via Federal Express Overnight or Federal Express Overnight Collect from our facility. UPS will not ship the leak bottles from our facility.

Thank you for your cooperation so that we may better assist you,

CTS Service Department
513-202-5108
service@cincinnati-test.com